Cancellation Policy

At least a 24-hour-notice is required if you need to cancel or reschedule your appointment for any treatment, except for Corporate and Pamper Parties, for which we require a longer notice period (see below). 
If you fail to show up to your appointment, you will be charged the value at full cost.
If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable and any outstanding amount will be paid.

As we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to these conditions will be made and that any booking made (verbal or written) forms a legally binding contract.

 

Corporate Massage

Corporate events may be booked up to 3 months prior to the day of the event. A minimum of 30 days' notice is required to cancel at no charge. A 50% deposit is required to secure your event, to be paid the day you book it by PayPal, bank transfer, cash or cheque... In the event of Solaris Therapeutic Massage York becoming unavailable on the day, we reserve the right to provide service through another contractor.

This is how cancellation fees work for Corporate events:

• More than 30 days’ notice ~ Full refund less a £10 administration charge
• Up to 29 days’ notice ~ 30% loss plus a £10 administration charge
• Up to 15 days’ notice ~ 50% loss plus a £10 administration charge
• Up to 14 days' notice ~ 100% loss plus a £10 administration charge


Pamper Party (as in evening/morning with friends)

A Pamper Party may be booked up to 1 month prior to the day chosen for the event. A minimum of 14 days’ notice is required to cancel at no charge. A 50% deposit is required to secure your event, to be paid the day you book it by PayPal, bank transfer, cheque or cash. In the event of Solaris Therapeutic Massage York becoming unavailable on the day, we reserve the right to provide service through another contractor.

This is how cancellation fees work for Pamper Parties:

• More than 14 days’ notice ~ Full refund less a £10 administration fee
• Up to 13 days’ notice or less ~ 100% loss plus a £10 administration fee

 

Pamper Party (as in Wedding and/or Hen)

Wedding events may be booked up to 6 months prior to your wedding day. A 50% deposit is required to secure any wedding/hen treatments. This is to be paid at the time of booking by PayPal, bank transfer, cheque or cash. Final payment is due on the day of your treatments, on arrival. In the event of Solaris Therapeutic Massage York becoming unavailable on your wedding day, we reserve the right to provide service through other contractors.
You may book one free 30-minute consultation with Solaris Therapeutic Massage York to discuss your bridal/hen treatments and the service offered. This is normally offered 3-6 months prior to your wedding day at no cost.

This is how cancellation fees work:

• More than 5 months’ notice ~ Full refund less a £10 administration charge
• Up to 5 months’ notice ~ 30% loss plus a £10 administration charge
• 3-4 months and 29 days’ notice ~ 50% loss plus a £10 administration charge
• 2 months and 29 days’ notice ~ 75% loss plus a £10 administration charge
• 1 month and 29 days or less notice ~ 100% loss plus a £10 administration charge


As we are unable to judge reasons for change or cancellation, guests are reminded that no exceptions to the above conditions will be made and that any booking made (verbal or written) forms a legally binding contract.

 

Gift Vouchers

Gift Vouchers are valid for as long as it states on each voucher from the purchase date and will not be accepted after the expiry date, with no exceptions. Vouchers cannot be redeemed for cash, sold or transferred. Late cancellation and "failure to show" terms as laid out above also apply to gift vouchers - which will be voided at the salon should you fail to give the required notice. Please check required notice periods.

 

Online Deals such as Facebook, Living Social or Groupon

These vouchers expire when stated on the deal with no exceptions. 


Standing Order Schemes (SOS)

• We cannot refund you if you drop the sessions or if you fail to make it to your appointment or if you cancel/reschedule with less than 24-hour notice.
• We will only be able to refund you in the case of city/country change, for which you may be asked to show proof of new address.
• In the case of a health condition worsening and becoming a contraindication of massage, you will need to provide with medical proof. If you are not able to do so, you can pass the credit left (if any) to someone else.
• If you fail to complete the minimum 6 months’ period, what had been discounted will then become an outstanding balance. Let's say that you agree to the "Maintenance Plan" of the Wellbeing Plans, at £43.20 but only make it to the first three sessions, £14.25 plus a £10 admin fee would then become an outstanding balance you would have to settle within 14 days in order to cancel the package or even book any other sessions with us. This is to avoid misusage of our kind discount.


Course of Sessions

• We cannot refund you if you drop the sessions or if you fail to make it to your appointment or if you cancel/reschedule with less than 24-hour notice.
• We will only be able to refund you in the case of city/country change and we will need proof of the new address.
• In the case of a health condition worsening and becoming a contraindication of massage, you will need to provide with medical proof. If you are not able to do so, you will have to pass the remaining credit (if any) to someone else.